Professional Services

Applications Development Service

Our distinctive breadth of competencies in Avaya CRM solutions with the software expertise from various platforms, JADS Comm is able to offer a complete end-to-end integrated solution for Contact Centers. We also built agent desktops that offer agents a unified view of the customer, enhancing productivity and efficiency and reducing cost, this ensures JADS Comm customers that they will receive the solutions and support that fit their business needs.

Custom solutions & applications from JADS Comm enable our customers to derive competitive advantage, to address gaps in the functionality provided by commercial packaged Business Process Management [BPM] and enabling applications, to address aspects of the Business Process that are unique to them and to address Business Processes for which no solutions are available in the market.

Unified Communication consulting

Nowadays, Unified Communications (UC) portfolio brings together voice, fax, email, voicemail, video/data/audio conferencing, collaboration, wireless and mobile technologies to improve the way individuals and groups work together, regardless of where they are located or the devices being used.

Because each customer’s business environment is unique, there is no “one size fits all” UC solution. JADS Comm application experts team address this by helping customers in every stage of the UC process – from finding appropriate starting points and identifying particular solutions to achieve desired business results, to deploying, managing and supporting integrated solutions JADS Comm service will include:

• Assessment, strategy and architecture services that help enterprise customers create custom roadmaps to plan their UC transformation;
• Migration to IP solutions that enable an IT organization to implement network infrastructure upgrades and enhancements, including Internet protocol telephony (IPT), voice over IP (VoIP) and Contact Centers;
• Messaging and UC solutions that provide enterprise customers with email and calendar, unified messaging, presence, and voice integration for more efficient communications;