more
information about avaya 
 AVAYA
Contact Centre & CRM
Power
of Customer Relationship Management
Customer
relationship management (CRM) is a business strategy
that spans your entire organization from front-office
to back-office. It is a commitment you make to put
customers at the heart of your enterprise. The right
CRM strategy and solutions can help you securely,
reliably and consistently:
Delight your customers every time they
interact with your business by empowering them with
anytime, anywhere, and any channel access to accurate
information and more personalized service.
Reach more customers more effectively,
increase customer retention and boost customer loyalty
by leveraging opportunities to up-sell and cross-sell
and driving repeat business at lower cost.
Drive improvements in business performance
by providing your customers with the ability to
access more information through self-service and
assisted-service capabilities when it is convenient
for them.
Enable virtualization in your enterprise
as more of your people and resources extend beyond
your offices and around the world.
Balance sophisticated functionality with
rapid implementation and effective support for a
faster return on your CRM investment.
Avaya"!
CRM solutions offer tools that can help you empower
your customers, employees and partners, build strong
business relationships, improve your bottom line
and differentiate your business. They deliver just
what you need to win in today's challenging customer
economy where customers control the relationship.
With customers in control, it is the experience
you are delivering across every channel and touch
point that really matters. These experiences will
determine whether the value of your company and
your bottom line profitability increase.
Why
Avaya CRM Solutions
Focus
on Communications—Our comprehensive CRM portfolio
and our strategic alliances with market leaders
can power your enterprise and help improve business
performance.
Strong
Worldwide Presence—With a clear and strong heritage
in the communications space, Avaya brings experience
and expertise virtually unmatched in the industry.
Leading
Contact Center Technologies—Our solutions combine
multimedia integration, self-service and process
automation, efficient and effective contact routing
and work distribution engines, excellent service
level management capabilities, data integration,
and powerful management and reporting solutions.
Strong
Focus on Customer-Driven Processes—We provide support
for best-practice CRM and contact center management,
customer segmentation strategies and commitment
management for delivery and fulfillment that can
help increase customer loyalty.
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AVAYA
IP Telephony
Avaya Enterprise
Class IP Solutions
With the
introduction of Enterprise Class IP Solutions (ECLIPS)
in September 2001, Avaya provided customers a powerful
way to capitalize on the benefits of IP Telephony—lowering
operational costs and improving productivity. ECLIPS was
designed to help you IP-enable your DEFINITY server, install
an IP centric solution with the IP600 Communications Server,
or a combination of both—enabling you to deploy IP telephony
when and where it makes sense for your business.
Today,
Avaya introduces Avaya Communication Manager"! software—evolved
from DEFINITY software—continuing the evolution of our
powerful Enterprise Class IP Solutions. We now provide
a modular mix-and-match media server and media gateway
architecture driven by Avaya Communication Manager, allowing
you to experience custom converged networks with massive,
distributed scalability and powerful performance. We are
also introducing the Avaya VisAbility"! Management
Suite; a comprehensive set of system and network management
solutions to manage a converged network. Now you have
more choices in IP communication devices to meet your
specific business needs, both in and out of the office.
AVAYA Media
Server and Media Gateway
Don't Reinvent,
Rethink
Re-evaluate,
re-imagine, rethink the communication capabilities you
already have. Avaya Enterprise Class IP Solutions offer
a welcome alternative to a total reinvention of your voice
and data networks. With ECLIPS, you can rethink and repurpose
your systems by leveraging current investments in Avaya
technology—while migrating toward a fully converged network.
Alternatively, you can build a fully converged network
from the ground up.
Special
Product Adjunct to AVAYA
Voice Recorder
System
Now enormous amounts of valuable customer
information can easily be captured and accessed by the
right people in the organization, helping you to improve
the service you offer to your customers while improving
operational efficiency and business effectiveness.
We can provide 2 Models of Voice
Recorder system, which are:-
1. Witness
Voice Recorder System/ Logger is designed
to record the conversation between the personnel and the
customer for verification, dispute resolution and quality
monitoring. Normally used in the Bank, Treasury, Call
Center, Police 911, Fire Department, etc. Witness ContactStore
for Communication Manager is a software-based IP call
recording product designed to meet the recording needs
of small to large-sized businesses and contact centers
that have either traditional or IP endpoints.
2. Nice Recorder System:
Around the world, organizations undertake many thousands
of interactions (phone calls, emails, and more) every
day.
These interactions often contain unrecognized insights
which are critical for the enterprise or for specific
departments, such as marketing, sales, legal, finance,
operations, customer care and contact centers.
NICE Perform captures multimedia interactions, analyzes
their content to gain insights and presents these insights
in a manner which facilitates decision-making.
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